Frequently Asked questions

All of our meat is shipped fresh--ready for you to enjoy!

We use a combination of dry ice and ice packs inside of a styrofoam cooler that is then placed inside of a cardboard box for safe shipping. We use UPS 1-day shipping service to get your items promptly to you.

No, you can also pick up your items at our co-location in northwest Houston. Contact-less, curbside pickup is available at Jake's Finer Foods at 13400 Hollister Drive, Houston, TX 77086. PLEASE NOTE: items picked up curbside are not packed in a styrofoam cooler or with ice. We highly recommended you bring a cooler with you to ensure safe transportation to your destination.

Well, we hate to hear that you are not in the great state of Texas, but you can still enjoy great meat! Shipping charges will be calculated for you when you enter your address. PLEASE NOTE: We only ship within the continental United States.

Your meat items should be removed from the box and refrigerated or frozen immediately after arriving. We recommend freezing items within 2 to 3 days if you are not going to enjoy them sooner.

To find out more about food safety, we recommend visiting www.befoodsafe.gov or www.fsis.usda.gov or call the USDA Meat and Poultry Hotline at 888-674-6854.

We have collected a group of recipes on Yummly just for you. Check them out at https://bit.ly/2CQaiQU

Please call our Customer Service team at 713-283-2367 or email us at servicegr@gourmetranch.com

Yes, we do! You can locate our e-gift cards in the Accessories tab. Simply choose the value you prefer and place the item in the cart. After checkout, you will receive an email with the e-gift card code. Use it for yourself or feel free to print or forward the email to give as a gift!

Simply set up an account in the checkout process and enter the recipient's address in the SHIP TO area. They will love your tasty gift! Way to go!

Log into your account by clicking on the silhouette at the top of our home page or clicking here. From there, click on "Manage Subscription". On that page, you'll be able to make any changes you want, from adding new items and changing the quantity to pausing, skipping orders, or canceling. As always, feel free to give us a call if you need additional assistance!